Frequently Asked Questions
QHow long does it take to receive our custom order?
The turn around time on delivery of custom orders is five to six weeks after the order is placed and payment is received, give or take a few days. The delivery may be delayed a few extra days if it gets held up at customs. For all U.S. orders, we monitor each order as it clears customs and if it's held up, we contact U.S. Customs to supply the additional information they need to keep the shipment moving.
QWhat are your minimums?
Minimums for most custom items is 10 pieces except for socks. The minimum on socks is 120 pairs of the same style (can be a variety of sizes with a minimum quantity of 12 per size).
QDo we have to pay for everything up front?
No, we require a 50% payment of the total order at the time the order is placed, with the remaining 50% due prior to shipping your order from the factory in Italy.
QHow many revisions can I make prior to approving my artwork?
Our Graphic Design Department allow three revisions of your artwork. Further revisions will be billed at $50/hour.
QWhat's your policy on reorder pricing?
Reorders of your custom clothing will receive the same pricing as your first order as long as it’s placed within a year from your first order and your artwork doesn't change.
QWhat if we need to add a few items to the order after it's placed?
Contact us at firstname.lastname@example.org if you need to add additional items to your order. Depending on the timing of these added items, they may take 5-6 weeks for delivery from the time they are added to your order.
QHow should I wash my clothing?
Wash all garments in cold water and line dry. Do not iron. Use a color-safe non-chlorine bleach for dirt and mud stains, and gently spot clean to avoid snagging the fabric.